Clients Not Reporting
Client computers are not reporting status to the WSUS server.
Possible resolutions include:
- Review the application event log and resolve any issues related to the IIS, SQL, and WSUS server.
- Check connectivity from the client computer to the WSUS server and debug any issue found.
- Open a command window.
- Verify the client computer has a valid IP address: type ipconfig /all
- Verify the client computer can reach the WSUS server: type ping <:server name or IP address>
- Verify the client computer can reach the WSUS HTTP server: type http://<servername>/selfupdate/iuident.cab. This will return with the option to download the cab file.
- Verify that the Automatic Update (AU) client is running: type net start wuauserv
- Verify the AU client is configured properly: type Reg query HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
- If the reg query returns an error, the AU Group Policy has not been sent to this client computer or the client computer has not been configured for a non-domain environment. This has to be corrected before the next step. See http://go.microsoft.com/fwlink/?LinkID=41777.
- Verify WUServer and WUStatusServer are pointing to the WSUS server and port number (for example, http://<wsusservername or IP address>/<port number>)
- Reset the Automatic Updates client by stopping the Automatic Updates client service and forcing a reset.
- Open a command window.
- Type Reg query HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
- Verify WUServer and WUStatusServer are pointing to the WSUS server and port number (for example, http://<wsusservername or IP address>/<port number>)
- Type gpupdate /force (if client machine is configured via domain policy).
- Type wuauclt.exe /resetauthorization /detectnow
- Wait 10 minutes for a detection cycle to finish before verification.
- Open the file <windir>\SoftwareDistribution\ReportingEvents.log in a text editor.
- Check the latest entry in the log file for "Success Software Synchronization Agent has finished detecting items."
Verify
Verify client computer and server status.
- Check the server.
- Open a command window.
- Type cd <WSUSInstallDir>\Tools
- Type wsusutil checkhealth
- Type eventvwr
- Review the Application log for the most recent events from source Windows Server Update Services and event id 10010.
- Go to the client computer and do the following:
- Open the <windir>\SoftwareDistribution\ReportingEvents.log file in a text editor.
- Check the latest entry in the log file for "Success Software Synchronization. The agent has finished detecting items."
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