小程序接入客服消息，客服消息轉發到網頁版客服工具。

小程序接入客服消息

一、消息推送配置

填寫URL、Token等。

特別要注意的是：數據格式的選擇；

爲了後續其餘信息可以轉發回微信自有網頁版客服消息平臺，建議選擇xml格式。
json格式如今還有bug(2018.3.5)，

bug主要緣由返回的頭部不符合http標準。
返回json格式header頭應該是

Content-Type:application/json,

而微信的選json仍是

Content-Type:text/xml，

二、代碼以下，直接改改就能用(這裏用的php)

<?php 
define("TOKEN","你小程序本身設置的Token");//填寫本身設置的Token

class wechatAPI{

    const APP_ID = '你本身的appid';
    const APP_SECRET = '你本身的appsecret';
    
    //用於小程序第一步驗證返回
    public function isValid(){
        $echoStr = $_GET["echostr"];
        if ($this->checkSignature()) {
            echo $echoStr;
            exit;
        }
    }
    
    public function checkSignature(){
        $signature = $_GET["signature"];
        $timestamp = $_GET["timestamp"];
        $nonce = $_GET["nonce"];
        $token = TOKEN;
        $tmpArr = array($token, $timestamp, $nonce);
        sort($tmpArr, SORT_STRING);
        $tmpStr = implode( $tmpArr );
        $tmpStr = sha1( $tmpStr );
        if( $tmpStr == $signature ){
            return true;
        }else{
            return false;
        }
    }
    
    
    public function send($data){
        $url = "https://api.weixin.qq.com/cgi-bin/message/custom/send?access_token=".$this->getAccessToken();
        $data = urldecode(json_encode($data));
        $this->curl_post($url,$data);
    }
    
    //xml數據轉數組
    public function xml2Array($contents = NULL, $encoding = 'UTF-8', $get_attributes = 1, $priority = 'tag'){
        if (!$contents) 
        {
            return array();
        }
        if (!function_exists('xml_parser_create'))
        {
            return array ();
        }
        $parser = xml_parser_create('');
        xml_parser_set_option($parser, XML_OPTION_TARGET_ENCODING, $encoding);
        xml_parser_set_option($parser, XML_OPTION_CASE_FOLDING, 0);
        xml_parser_set_option($parser, XML_OPTION_SKIP_WHITE, 1);
        xml_parse_into_struct($parser, trim($contents), $xml_values);
        xml_parser_free($parser);
        if (!$xml_values)
            return array(); 
        $xml_array = array ();
        $parents = array ();
        $opened_tags = array ();
        $arr = array ();
        $current = & $xml_array;
        $repeated_tag_index = array (); 
        foreach ($xml_values as $data)
        {
            unset ($attributes, $value);
            extract($data);
            $result = array ();
            $attributes_data = array ();
            if (isset ($value))
            {
                if ($priority == 'tag')
                    $result = trim($value);
                else
                    $result['value'] = trim($value);
            }
            if (isset ($attributes) && $get_attributes) {
                foreach ($attributes as $attr => $val)
                {
                    if ($priority == 'tag')
                        $attributes_data[$attr] = $val;
                    else
                        $result['attr'][$attr] = $val; //Set all the attributes in a array called 'attr'
                }
            }
            if ($type == "open")
            { 
                $parent[$level -1] = & $current;
                if (!is_array($current) || (!in_array($tag, array_keys($current)))) {
                    $current[$tag] = $result;
                    if ($attributes_data)
                        $current[$tag . '_attr'] = $attributes_data;
                    $repeated_tag_index[$tag . '_' . $level] = 1;
                    if (isset($tag) && $tag && isset($current[$tag])) {
                        $current = & $current[$tag];
                    }
                }
                else
                {
                    if (isset ($current[$tag][0]))
                    {
                        $current[$tag][$repeated_tag_index[$tag . '_' . $level]] = $result;
                        $repeated_tag_index[$tag . '_' . $level]++;
                    }
                    else
                    { 
                        $current[$tag] = array (
                            $current[$tag],
                            $result
                        ); 
                        $repeated_tag_index[$tag . '_' . $level] = 2;
                        if (isset ($current[$tag . '_attr']))
                        {
                            $current[$tag]['0_attr'] = $current[$tag . '_attr'];
                            unset ($current[$tag . '_attr']);
                        }
                    }
                    $last_item_index = $repeated_tag_index[$tag . '_' . $level] - 1;
                    $current = & $current[$tag][$last_item_index];
                }
            }
            elseif ($type == "complete")
            {
                if (!isset ($current[$tag]))
                {
                    $current[$tag] = $result;
                    $repeated_tag_index[$tag . '_' . $level] = 1;
                    if ($priority == 'tag' && $attributes_data) {
                        $current[$tag . '_attr'] = $attributes_data;
                    }
                }
                else
                {
                    if (isset ($current[$tag][0]) && is_array($current[$tag])) {
                        $current[$tag][$repeated_tag_index[$tag . '_' . $level]] = $result;
                        if ($priority == 'tag' && $get_attributes && $attributes_data) {
                            $current[$tag][$repeated_tag_index[$tag . '_' . $level] . '_attr'] = $attributes_data;
                        }
                        $repeated_tag_index[$tag . '_' . $level]++;
                    }
                    else
                    {
                        $current[$tag] = array (
                            $current[$tag],
                            $result
                        ); 
                        $repeated_tag_index[$tag . '_' . $level] = 1;
                        if ($priority == 'tag' && $get_attributes) {
                            if (isset ($current[$tag . '_attr']) && is_array($current[$tag]))
                            { 
                                $current[$tag]['0_attr'] = $current[$tag . '_attr'];
                                unset ($current[$tag . '_attr']);
                            }
                            if ($attributes_data)
                            {
                                $current[$tag][$repeated_tag_index[$tag . '_' . $level] . '_attr'] = $attributes_data;
                            }
                        }
                        $repeated_tag_index[$tag . '_' . $level]++; //0 and 1 index is already taken
                    }
                }
            }
            elseif ($type == 'close')
            {
                $current = & $parent[$level -1];
            }
        }
        return ($xml_array);
    }



    //獲取accesstoken
    public function getAccessToken() {
        $tokenFile = "access_token.txt";
        $data = json_decode(file_get_contents($tokenFile,FILE_USE_INCLUDE_PATH));
        //accesstoken有效期是7200秒，這裏用到的文件緩存
        //注意：文件權限問題
        if (!$data->expire_time || $data->expire_time < time()) {
          
            $url = "https://api.weixin.qq.com/cgi-bin/token?grant_type=client_credential&appid=".self::APP_ID."&secret=".self::APP_SECRET;
            
            $res =  json_decode(file_get_contents($url));
            if($res) {
                $arr = array();
                $access_token = $res->access_token;
                $arr['expire_time'] = time() + 7000;
                $arr['access_token'] = $access_token;
                $fp = fopen($tokenFile, "w");
                fwrite($fp, json_encode($arr));
                fclose($fp);
            }
        } else {
            $access_token = $data->access_token;
        }
        
        return $access_token;
    }
    //post發送json數據
    public function curl_post($url,$post_data){
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL, $url);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
        curl_setopt($ch, CURLOPT_POST, 1);
        curl_setopt($ch, CURLOPT_POSTFIELDS, $post_data);
        $res = curl_exec($ch);
        
        if(!$res){
            throw new Exception('發送消息失敗:'.curl_error($ch));
        }
        curl_close($ch);
    }

    

  
};


$wechatObj = new wechatAPI();

//注意：第一步驗證時打開，驗證完成以後就能夠註釋了
// $wechatObj->isValid();

if($wechatObj->checkSignature() === true){

    $xmlstring = file_get_contents("php://input");
    $accept_info = $wechatObj->xml2Array($xmlstring)['xml'];
    
    if($accept_info){
        $ToUserName = $accept_info['ToUserName'];
        $FromUserName = $accept_info['FromUserName'];
        $CreateTime = $accept_info['CreateTime'];
        $MsgType = $accept_info['MsgType'];
        //$MsgId = $accept_info['MsgId'];
        // $Encrypt = $accept_info['Encrypt'];
        
        $data = array();
        if($MsgType == 'text'){//接收文本
            
            $Content = $accept_info['Content'];//文本內容
    
            // "touser": "OPENID",
            // "msgtype": "link",
            // "link": {
            //       "title": "Happy Day",
            //       "description": "Is Really A Happy Day",
            //       "url": "URL",
            //       "thumb_url": "THUMB_URL"
            // }
            if($Content === '圖文') {
                $data['touser'] = $FromUserName;
                $data['msgtype'] = 'link';
                $data['link']['title'] = urlencode('文章標題');
                $data['link']['description'] = urlencode('好文章要分享');
                $data['link']['url'] = 'https://segmentfault.com';
                $data['link']['thumb_url'] = 'https://static.segmentfault.com/v-5a7c12fe/global/img/logo-b.svg';
                $wechatObj->send($data);exit;
            }
            //else if 能夠作好多事
            
        }else if($MsgType === 'image') {//接收圖片

        }else if($MsgType === 'event') {//進入客服窗口事件
            $Event = $accept_info['Event'];
            $SessionFrom = $accept_info['SessionFrom'];
            if($Event == 'user_enter_tempsession') {
                $data['touser'] = $FromUserName;
                $data['msgtype'] = 'text';
                $data['text']['content'] = urlencode('您好很高興爲您服務');//urlencode 解決中文亂碼問題
                $wechatObj->send($data);exit;
            }
        }
        
        echo '<xml><ToUserName><![CDATA['.$FromUserName.']]></ToUserName><FromUserName><![CDATA['.$ToUserName.']]></FromUserName><CreateTime>'.$CreateTime.'</CreateTime><MsgType><![CDATA[transfer_customer_service]]></MsgType></xml>';
    }

}